Objective
Find the main Realtime areas and choose the view that answers your operational question.
Environment
- Your account has Realtime access.
Resolution
- Open Overview for the live command view.
- Use Volumes for queue and ticket counts, SLAs for targets and breaches, Topics for ticket composition, and Agents for live workforce state.
- Open Workflows when you need to review alerts, incidents, or automations.
- Use the page-level Brand and Group filters where they appear, then inspect report controls or drill-ins for more detail.
Note: Check the scope
A page filter changes the scope of the page; report-specific controls refine only that report.