# Monitor Queue Load And Wait Time By Channel

## Objective

Compare current waiting work across **Messaging**, **Talk**, and **Support**.

## Environment

- Your account can view **Overview** queue performance cards.

## Resolution

1. Open **Overview** and scroll to the queue performance cards.
2. Read **In Queue** and **Queue Time** for each available channel.
3. Compare the historical averages and trend with the real-time value.
4. Switch the trend bucket between 15 minutes, 30 minutes, and 1 hour when you need a different level of detail.
5. Use the info icon for freshness details before escalating a change.

> Canonical page: https://zenops.cx/help/articles/monitor-queue-load-and-wait-time-by-channel/
> Audience: For managers and team leads
> Summary: Compare current waiting work across Messaging, Talk, and Support.

## Notes on this article

### Note: Check the scope

In resolution. A channel with no historical data for the period may show an unavailable value instead of zero.

## Visual references

- User Guide example: Messaging, Talk, and Support queue performance cards with real-time values, historical averages, and trend controls.: [Messaging, Talk, and Support queue performance cards with real-time values, historical averages, and trend controls.](https://zenops.cx/help/assets/realtime-queue-performance.png)