# Monitor Agent Status, Workload, And Availability

## Objective

See whether agents are online, what work they hold, and how much capacity remains.

## Environment

- Your account can open **Agents**.

## Resolution

1. Open **Agents** and apply the available **Brand** and **Group** filters.
2. Scan **Total Agents**, **Online Agents**, **Active Work**, **Utilization**, **SLA**, and **Satisfaction** cards.
3. Read **Agent Status Distribution** for **Online**, **Away**, **Transfers only**, and **Offline** states.
4. Use **Agent Overview** to inspect an agent’s status, last seen time, work items, available capacity, and result metrics.
5. Open a work-item or other supported drill-in when a row needs explanation.

> Canonical page: https://zenops.cx/help/articles/monitor-agent-status-workload-and-availability/
> Audience: For managers and team leads
> Summary: See whether agents are online, what work they hold, and how much capacity remains.

## Notes on this article

### Note: Check the scope

In resolution. An offline or unavailable agent metric should not be read as unused capacity for an online team.

## Visual references

- Agents page example showing summary metrics, status distribution, and Agent Overview with fictional agent names and generic avatars.: [Agents page with summary cards, status distribution, and Agent Overview rows using fictional agent names and generic avatars.](https://zenops.cx/help/assets/realtime-agents-status-overview-anonymized.png)