# Monitor Active SLA Tickets And Breaches

## Objective

Find tickets with active SLA targets and identify current breaches.

## Environment

- Your account can open **SLAs**.

## Resolution

1. Open **SLAs** and set the **Brand** and **Group** filters for the operation you are reviewing.
2. Compare **Active SLA Tickets** with **Active Breached Tickets** in the topline cards.
3. Use **SLA Overview by** to locate the brand, group, vendor, or market with the risk.
4. Open **SLA Targets** and filter by status, policy, metric, or time to inspect the target records.

> Canonical page: https://zenops.cx/help/articles/monitor-active-sla-tickets-and-breaches/
> Audience: For managers and team leads
> Summary: Find tickets with active SLA targets and identify current breaches.

## Notes on this article

### Note: Check the scope

In resolution. An active breach is a current risk; Achieved and Breached Targets (Today) summarize target outcomes in a period.