# How To Invite Users And Link Workforce Profiles

## Objective

Add people to your workforce, connect the right Zendesk agents, and invite them to ZenOps.

## Environment

- You have permission to manage users in **People Settings**.
- You have each person's work email and intended WFM role.
- To link Zendesk agents, your workspace has a [Zendesk connection](/help/articles/connect-zendesk/) and the agents are available to import or select.

## Resolution

1. Open **People Settings** → **Users**. If the people already exist in Zendesk, select **Import from Zendesk**, review the candidates, and import the people you need. Otherwise, select **Add Person**.
2. For a new or existing person, check the name and email. In **Zendesk Agent Link**, select the matching agent when this person works in Zendesk. Check the match carefully so their WFM profile points to the right agent.
3. Select a **Role** and fill in the relevant workforce details, such as site, team, skills, and timezone. Save with **Add Person** or **Update Person**.
4. In the **Users** list, find the person and select **Send Invite**. If an invitation has expired, select **Resend Invite**.
5. Ask the recipient to [accept the invitation and sign in](/help/articles/accept-an-invitation-and-sign-in/). Reopen their profile to confirm the workforce details and Zendesk link.

> Canonical page: https://zenops.cx/help/articles/invite-users-and-link-workforce-profiles/
> Audience: For administrators
> Summary: Add people, connect Zendesk agents, and send invitations.

## Notes on this article

### Note: Import and invitation are separate

After step 4 in resolution. Importing a Zendesk agent does not finish their ZenOps account setup. Link the right profile and send the ZenOps invitation.