# Investigate Missing Or Delayed Dashboard Data

## Issue(s)

A **Realtime** card, report, or drill-in is empty, stale, or differs from an expected **Zendesk** record.

## Environment

- You can open the affected **Realtime** page and know a specific record or time to compare.

## Cause(s)

- A **Brand**, **Group**, channel, date, or report-specific filter may exclude the record.
- The **Zendesk** connection or sync may be incomplete.
- The data source for that metric may update later than another **Realtime** view.

## Diagnostic

1. Clear or widen the relevant page and report filters, then check whether the record appears.
2. Check the page or card freshness information, including the info icon where shown, and refresh the view if available.
3. Ask an administrator to check the **Zendesk** connection and **Last synced** state.
4. Compare the same record and time window in **Zendesk**; if the mismatch remains, contact support with the page, filter scope, time, and example record.

> Canonical page: https://zenops.cx/help/articles/investigate-missing-or-delayed-dashboard-data/
> Audience: For administrators and managers
> Summary: A Realtime card, report, or drill-in is empty, stale, or differs from an expected Zendesk record.

## Notes on this article

### Note: Check the scope

In diagnostic. An empty filtered view does not prove the source has no data.