# How To Use Drill-In Across Reports

## Objective

Move from a summary metric to the records behind it and understand which filters define the drill-in scope.

## Environment

- You are viewing the **Overview** or another Realtime report page with a metric that shows a **Drill in** link or arrow.

## Resolution

1. Choose the page and set its filters, such as **Brand**, **Group**, or **Channel**. These filters set the page-level scope for the metrics.
2. From a topline metric card, select the value or its **Drill in** link or arrow. The detail view opens for the records behind that metric within the current page scope.
3. In an **Overview** report, choose a grouping and find a row with an available **Drill in** control. Selecting a metric in that row carries the row’s scope into the detail view along with the page filters.
4. The scope depends on the report and the row you choose. A channel report can open a channel-only drill-in; a row or page scoped to both a **Brand** and **Channel** can open a drill-in with both dimensions. Check the detail view’s title and selected filters to see what it includes.
5. Review the matching tickets, work items, agents, SLA targets, or CSAT records. Use the detail view’s filters to narrow the results, and choose **Export CSV** where available.
6. Use **Drill in** on supported metrics from the **Overview** and other Realtime pages, not only from topline cards. The control appears when that metric has a supported detail view and records to show. If it is not shown, that metric does not currently offer a drill-in for the selected context.

> Canonical page: https://zenops.cx/help/articles/how-to-use-drill-in-across-reports/
> Audience: For managers and team leads
> Summary: Use metric drill-ins across Realtime pages and understand the page, row, and channel scope carried into each detail view.

## Notes on this article

### Note: Check the scope

In resolution. Drill-in scope depends on the source metric and row. Review the detail view's title and selected filters before interpreting its records.