# How Timezones Work In The Schedule Planner

## Objective

Understand how the planner timezone affects the schedule view and compare shift and activity times across timezones.

## Environment

- You have access to **Scheduling**.
- An existing schedule is available to review.

## Resolution

1. Open **Workforce Operations** → **Scheduling**, then select a schedule. Choose the date range you want to review.
2. In the planner toolbar, use the timezone selector beside the date and view controls to choose the planner's primary timezone. This sets the timezone used to display the schedule's dates and times. The selected start and end calendar dates stay the same, but each day's boundaries follow midnight in the selected timezone. Shifts and activities remain scheduled for the same moments; their displayed local times can change. The **Filters** menu is separate: use it to choose which agents, sites, teams, skills, channels, or queues appear.
3. To compare other local clocks, select the globe icon beside the timezone selector. This opens **Manage Timezone Rows**. Select **Add Timezone Row**, enter a label, choose a timezone, and select **Add**. You can configure up to seven rows.
4. In **Manage Timezone Rows**, use the eye icon to show or hide a row. Drag rows to change their order, then select **Save Changes**.
5. Select **Day** view. The visible timezone rows appear above the same schedule grid. Read the clock labels against the shared columns to compare what time a shift or activity falls at in each selected zone. These rows are useful when coordinating agents who work in different locations. Near midnight, the same moment can fall on a different local date, so check date boundaries as well as clock times.

When the planner is grouped by agents, each agent's configured timezone abbreviation and offset may also appear beside their name. These agent settings are separate from the comparison rows. To set an agent's work timezone, see [How To Set Working Timezones](/help/articles/set-working-timezones/).

Timezone offsets can change during the year. The selected named timezone applies the relevant offset for the dates in the schedule.

> Canonical page: https://zenops.cx/help/articles/how-time-zones-work-in-the-schedule-planner/
> Audience: For planners and managers
> Summary: Understand the planner timezone and compare schedule times across zones in Day view.

## Notes on this article

### Note: Comparison clocks do not change the schedule

After step 5 in resolution. Additional timezone rows are display references. They do not assign a timezone to an agent or move shifts and activities.

## Visual references

- The Timezone selector beside the date and view controls shows the current timezone and lets you search or choose another one. The Filters menu is a separate control.: [The planner Timezone dropdown is open beside the Day, Week, and Month controls, showing the current time, saved timezone rows, and a searchable timezone list.](https://zenops.cx/help/assets/schedule-timezone-selector.png)
- The timezone row manager lets you add labeled clocks, choose their timezones, and control which rows are visible.: [Manage Timezone Rows dialog with Los Angeles, Minsk, Tbilisi, and New York timezone rows, visibility controls, and Add Timezone Row.](https://zenops.cx/help/assets/schedule-timezone-rows.png)