# How To Finalize A Rewards Period

## Objective

Freeze points and eligibility so agents can claim unlocked rewards.

## Environment

- You have Admin access to **Engaging > Periods**.
- The period has ended in the company timezone.

## Resolution

1. Open **Engaging > Periods** and select the month or quarter to finalize.
2. Check its award totals and resolve every pending KPI award suggestion by confirming or dismissing it.
3. For a quarter, confirm all three monthly periods are finalized first. An open month does not contribute a frozen quarterly total.
4. Select **Finalize** and confirm. The action freezes each agent’s total and eligibility, records unlocked reward thresholds, and starts the configured claim window.
5. Review the finalized period and the claims that become available to eligible agents.

Finalization locks awards in that period. Reopening requires an Admin reason; approved or fulfilled claims prevent reopening, and a finalized quarter must be reopened before one of its months.

> Canonical page: https://zenops.cx/help/articles/finalize-a-rewards-period/
> Audience: For administrators
> Summary: Freeze period totals and open the reward claim window.

## Notes on this article

### Important: Claim window begins now

After step 4 in resolution. Finalization starts the configured claim window and freezes the totals used for eligibility.