# Filter Topics By Status And Channel

## Objective

Compare topic volume for waiting and assigned work or for a particular support channel.

## Environment

- Your account can open **Topics**.

## Resolution

1. Set global **Brand** and **Group** filters where available.
2. In the relevant **Topics** section, choose **In Queue** or **Assigned**.
3. Select **Messaging**, **Support**, or **Talk** channels as needed.
4. Recheck the chart, timeline, or table after each scope change.

> Canonical page: https://zenops.cx/help/articles/filter-topics-by-status-and-channel/
> Audience: For managers and team leads
> Summary: Compare topic volume for waiting and assigned work or for a particular support channel.

## Notes on this article

### Note: Check the scope

In resolution. Topic controls can be local to a section; confirm each section’s selected status and channels before comparing them.

## Visual references

- Choose whether to view tickets In Queue or Assigned, then select the Messaging, Support, or Talk channels to include.: [Topic filters showing the In Queue and Assigned statuses alongside the Messaging, Support, and Talk channel options.](https://zenops.cx/help/assets/realtime-topic-status-channel-filters.png)