# Filter And Compare Agents And Teams

## Objective

Narrow **Agent Overview** to the people relevant to an operational question.

## Environment

- Your account can open **Agents**.

## Resolution

1. Set the page-level **Brand** and **Group** scope if available.
2. Search for an agent or filter **Agent Overview** by **Brand**, **BPO Vendor**, **Group**, **Status**, **Market**, **Skills**, or **Last seen** period.
3. Sort a column such as **Utilization** or **Available capacity** and move between result pages.
4. Save a useful filter and sorting preference, or reset it when you need the wider view.

> Canonical page: https://zenops.cx/help/articles/filter-and-compare-agents-and-teams/
> Audience: For managers and team leads
> Summary: Narrow Agent Overview to the people relevant to an operational question.

## Notes on this article

### Note: Check the scope

In resolution. The filtered summary row describes the visible result scope, not necessarily the whole company.