# Explore Current Ticket Volume By Topic

## Objective

See which topics make up the current ticket workload.

## Environment

- Your account can open **Topics** and topic data is available for the selected scope.

## Resolution

1. Open **Topics** and apply **Brand** and **Group** filters.
2. Read **Unsolved Tickets** and **L1/L2 Topic Tickets** to understand how many tickets have topic data.
3. Use **Topic Volume** in **Circle** or **Treemap** view to compare topic sizes.
4. Select a topic where drilldown is available to inspect its contribution.

> Canonical page: https://zenops.cx/help/articles/explore-current-ticket-volume-by-topic/
> Audience: For managers and team leads
> Summary: See which topics make up the current ticket workload.

## Notes on this article

### Note: Check the scope

In resolution. No Topic is a useful category when some tickets have no topic assignment; it is not an additional configured topic.

## Visual references

- User Guide example: Topics page with topline cards and Topic Volume circles including No Topic.: [Topics page with topline cards and Topic Volume circles including No Topic.](https://zenops.cx/help/assets/realtime-topics.png)