# Drill Into The Tickets Behind A Satisfaction Metric

## Objective

Inspect the ticket feedback represented by a satisfaction value.

## Environment

- A **Satisfaction Score** or **CSAT** value on the page has an available drill-in.

## Resolution

1. Apply the intended page and report filters.
2. Select the satisfaction value or its **Drill in** control.
3. Review the ticket list, including its **Good** or **Bad** satisfaction labels and any modal filters or period shown.
4. Open a ticket when you need its **Zendesk** feedback or context.

> Canonical page: https://zenops.cx/help/articles/drill-into-the-tickets-behind-a-satisfaction-metric/
> Audience: For managers and team leads
> Summary: Inspect the ticket feedback represented by a satisfaction value.

## Notes on this article

### Note: Check the scope

In resolution. The drill-in shows records for its own metric scope. Confirm the period and filters before comparing it with another satisfaction card.

## Visual references

- Example CSAT ticket list with a fictional brand, generic ticket IDs and queue names, fictional assignee names, and color-coded Good and Bad labels.: [CSAT Tickets modal for Example Store showing generic ticket IDs, fictional queues and assignees, green Good labels for positive scores, and a red Bad label for a negative score.](https://zenops.cx/help/assets/realtime-csat-ticket-drill-in-labels-anonymized.png)