# Create And Update An Incident

## Objective

Record an operational issue and keep its details current while the team responds.

## Environment

- You have permission to manage incidents.

## Resolution

1. Open **Workflows** and select **Incidents**.
2. Select **Create Incident** and complete the available title, impact, ownership, and other fields for the issue.
3. Save the incident and confirm it appears in the active list.
4. Open the incident to update its description, status, or other available fields as the response changes.

> Canonical page: https://zenops.cx/help/articles/create-and-update-an-incident/
> Audience: For managers and team leads
> Summary: Record an operational issue and keep its details current while the team responds.

## Notes on this article

### Note: Check the scope

In resolution. Use the incident record for a coordinated response; an alert and an incident can describe related but distinct work.