# Create And Maintain Alert Rules

## Objective

Configure a rule that watches an operational condition and raises an alert when its criteria are met.

## Environment

- You have alert-rule management access.
- You know the metric, affected scope, threshold, and response owner.

## Resolution

1. Open **Workflows** > **Alerts** > **Alert Rules** and select **Create Rule**.
2. Choose the rule type, severity, channel or queue scope, threshold, and schedule offered by the editor.
3. Review the rule summary and save it.
4. Return to **Alert Rules** to check its status; use the row actions to edit, clone, disable, or delete a rule when authorized.

> Canonical page: https://zenops.cx/help/articles/create-and-maintain-alert-rules/
> Audience: For administrators and managers
> Summary: Configure a rule that watches an operational condition and raises an alert when its criteria are met.

## Notes on this article

### Note: Check the scope

In resolution. Check the rule’s scope and threshold before enabling it; a broad or low threshold can create many alerts.

## Visual references

- User Guide example: Workflows Alert Rules tab with filters, rule statuses, and Create Rule control.: [Workflows Alert Rules tab with filters, rule statuses, and Create Rule control.](https://zenops.cx/help/assets/realtime-alert-rules.png)