# How To Create Activity Types

## Objective

Define the activity options planners can use when building schedules.

## Environment

- You have permission to manage **Scheduling Settings**.
- You know the activity name and whether it is **Productive**, **Auxiliary**, or **Time Off**.
- For a productive activity, you know which channels and queues should apply, if those fields are available.

## Resolution

1. Open **Scheduling Settings** → **Activity Types**. Review existing activities before adding one with the same purpose.
2. Select **Add Activity Type** and enter the activity name.
3. Choose the category: **Productive**, **Auxiliary**, or **Time Off**.
4. If the activity is productive, select the applicable channels and queues when those fields are shown.
5. Select **Add Activity Type** and confirm that the activity appears in the list.

For shift patterns, see [How To Create Shift Types](/help/articles/create-shift-types/). To define the rules that shape schedules, see [How To Configure Scheduling Rules](/help/articles/configure-scheduling-rules/).

> Canonical page: https://zenops.cx/help/articles/create-activity-types/
> Audience: For administrators
> Summary: Define productive, auxiliary, and time-off activities for schedules.

## Notes on this article

### Note: A type is not a scheduled activity

After step 5 in resolution. Creating an activity type makes it available to planners; it does not add an activity to an agent’s schedule.

## Visual references

- Review the existing Activity Types list before adding a new activity.: [Scheduling Settings with Activity Types selected and a table of existing activities, categories, channels, queues, and row actions.](https://zenops.cx/help/assets/activity-types-list.png)
- The Edit Activity Type form. For productive activities, continue down to select the applicable channels and queues.: [Edit Activity Type dialog for the Away activity, showing its name, icon, display name, preview color, and category selector.](https://zenops.cx/help/assets/activity-type-edit-form.png)