# Connect And Verify Zendesk Data

## Objective

Authorize the **Zendesk** account that supplies **Realtime** with support data and verify the first records.

## Environment

- You have administrator access to the **Zendesk** integration in **ZenOps**.
- You know the intended **Zendesk** subdomain and can complete its **OAuth** authorization.

## Resolution

1. Open **Settings**, then **Integrations**, and open the **Zendesk** connection.
2. Confirm the **Zendesk** subdomain and select **Connect with Zendesk** when authorization is needed.
3. After **OAuth** completes, verify that the integration reports an active connection.
4. Use **Zendesk Data Sync** where offered and check the **Last synced** time and result.
5. Compare a known brand, group, agent, or ticket with the corresponding **Realtime** view.

> Canonical page: https://zenops.cx/help/articles/connect-and-verify-zendesk-data/
> Audience: For administrators
> Summary: Authorize the Zendesk account that supplies Realtime with support data and verify the first records.

## Notes on this article

### Note: Check the scope

In resolution. An active OAuth connection confirms authorization; it does not by itself prove that every expected record has been synced.