Objective

Authorize the Zendesk account that supplies Realtime with support data and verify the first records.

Environment

  • You have administrator access to the Zendesk integration in ZenOps.
  • You know the intended Zendesk subdomain and can complete its OAuth authorization.

Resolution

  1. Open Settings, then Integrations, and open the Zendesk connection.
  2. Confirm the Zendesk subdomain and select Connect with Zendesk when authorization is needed.
  3. After OAuth completes, verify that the integration reports an active connection.
  4. Use Zendesk Data Sync where offered and check the Last synced time and result.
  5. Compare a known brand, group, agent, or ticket with the corresponding Realtime view.
Note: Check the scope

An active OAuth connection confirms authorization; it does not by itself prove that every expected record has been synced.