# How To Configure 'My Performance' Targets

## Objective

Set the agent-specific goals displayed on each agent’s **My Performance** page.

## Environment

- You have Admin access to **Reporting Settings**.
- The agent appears in the **Agent Targets** list.

## Resolution

1. Open **Settings** and select **Reporting**.
2. Open the **Agent Targets** tab. This page lists goals separately for each agent and shows which targets appear on their **My Performance** page.
3. Find the agent and enter a **Solved / Day** target, a **CSAT %** target, or both. Use a nonnegative solved target and a CSAT target from 0 to 100.
4. Select **Save** on that agent’s row. Repeat for each agent whose targets you want to change.
5. Open **Reporting** and select **My Performance**. Choose the same agent and confirm the targets appear with that agent’s results.

The **Agent Targets** tab does not change the shared KPI model’s weights or scoring thresholds.

For help interpreting score comparisons, see [How To Read The KPI Scorecard](/help/articles/read-the-kpi-scorecard/).

> Canonical page: https://zenops.cx/help/articles/configure-my-performance-targets/
> Audience: For administrators
> Summary: Set per-agent goals displayed on each My Performance page.

## Notes on this article

### Note: No target is different from zero

After step 3 in resolution. Leave a target unset when no goal applies. An unset value is not a zero target.

## Visual references

- Agent Targets lists per-agent Solved / Day and CSAT % goals for My Performance. Agent names are anonymized; target values are retained as examples. Select the image to inspect it at full size.: [Reporting Settings Agent Targets tab showing anonymized Agent 01 through Agent 11 rows with Solved per Day and CSAT targets.](https://zenops.cx/help/assets/agent-targets-my-performance-anonymized.png)