# Configure Group Mappings

## Objective

Assign business attributes and channels to enabled **Zendesk** support groups. **Realtime** uses these mappings to filter and analyze work by brand, market, **BPO** vendor, and channel.

## Environment

- You can manage **Data Mappings**.
- The support groups you need have been enabled for dashboard monitoring.

## Resolution

1. Open **Settings**, select **Mappings**, and open the **Group Mappings** tab.
2. For each group, select its **Brand**, **Market**, and **BPO** values, then check the **Messaging**, **Talk**, and **Support** channels that apply to that group.
3. Use **Bulk Editor** when several groups need the same attributes; review the selected groups before applying the changes.
4. Select **Save Mappings**. Check a **Realtime** report using those dimensions to confirm the expected group appears in the right scope when it has data.

> Canonical page: https://zenops.cx/help/articles/configure-group-mappings/
> Audience: For administrators
> Summary: Assign brands, markets, BPO vendors, and channels to enabled support groups for filtering and analytics.

## Notes on this article

### Note: Group mappings set the baseline

After step 2 in resolution. Agents can inherit Brand, Market, and BPO values from their groups. Use Agent Mappings when an individual needs a different assignment.

## Visual references

- Anonymized Group Mappings example showing group attributes and channel choices.: [Anonymized Group Mappings table with example groups, brand and BPO selections, and channel checkboxes.](https://zenops.cx/help/assets/realtime-group-mappings-anonymized.png)