# How To Configure Adjustments

## Objective

Record an expected demand change for the future intervals a forecast will predict.

## Environment

- You have permission to manage **Forecasting Settings**.
- You know the expected change, its start and end date and time, and which queues it affects.

## Resolution

1. Open **Forecasting Settings** → **Adjustments**. Review existing entries and check whether one already covers the event.
2. Select **Add Adjustment**. Enter a **Name**, **Type**, **Expected change**, **Direction**, and the **Start Date and Time** and **End Date and Time**.
3. Under **Queues**, select the affected queues. Leave the selection empty to apply the adjustment to all queues. Add **Notes** when they will help planners recognize the reason, then save.
4. Confirm the new row shows the intended value, queue scope, date and time range, and active state. Edit or deactivate an incorrect entry before using it in a forecast.

To mark an unusual historical period instead, see [How To Configure Outliers](/help/articles/configure-outliers/).

> Canonical page: https://zenops.cx/help/articles/configure-adjustments/
> Audience: For administrators and planners
> Summary: Record expected demand changes for future forecast intervals.

## Notes on this article

### Important: Past adjustments have no effect

After step 2 in resolution. Adjustments apply only to intervals the forecast predicts. To correct abnormal history, mark that period as an outlier instead.

## Visual references

- Review the current adjustments, their values, queue scope, date and time ranges, and active states.: [Forecasting Settings with Adjustments selected, showing two percentage adjustments for the Email queue and their date and time ranges.](https://zenops.cx/help/assets/forecast-adjustments-list.png)
- The adjustment form sets the expected change, direction, time range, optional queue scope, and notes.: [Edit Adjustment form showing percentage type, 80 percent decrease, start and end dates and times, Email queue selection, and notes.](https://zenops.cx/help/assets/forecast-adjustment-form.png)