# How To Claim A Reward And Provide Proof

Submit one reward choice for a finalized period, then provide proof if the reward requires it or an administrator requests it.

## Environment

- Your company has enabled Engaging, and your account is eligible for the program.
- A finalized period has an available reward for you to claim.

## Resolution

1. Select **My Rewards** from the left menu and find the period under **Available rewards**.
2. Choose one reward for that period. Check its point threshold and whether it is marked **proof required**.
3. Add an optional note for the administrator, then select **Claim reward**.
4. If proof is required or your claim status changes to **Needs proof**, select **Upload receipt or photo** and choose a JPEG, PNG, WebP, or PDF file no larger than 10 MB. The proof is uploaded privately.
5. Review the claim status and any administrator note on the reward card. The administrator reviews the claim and arranges fulfillment.

> Canonical page: https://zenops.cx/help/articles/claim-a-reward-and-provide-proof/
> Audience: For agents
> Summary: Submit a reward choice for a finalized period and upload proof when required.

## Notes on this article

### Note: One reward per finalized period

After step 3 in resolution. Choose carefully: an agent can submit one reward claim for each finalized period.