# Choose Your First Realtime Monitoring Workflow

## Objective

Choose a small, repeatable operational check before expanding dashboard use.

## Environment

- You can access the relevant **Realtime** pages.
- You know which support team or channel you will monitor first.

## Resolution

1. Choose one question, such as whether queues are building or whether active SLA targets are at risk.
2. Open **Overview** and apply the **Brand** and **Group** scope for that team.
3. Use the relevant **Volumes**, **Agents**, or **SLAs** view to inspect the signal, then open an available drill-in for the underlying records.
4. Record who will review the view, when they will check it, and when they will use **Workflows** to follow up.

> Canonical page: https://zenops.cx/help/articles/choose-your-first-realtime-monitoring-workflow/
> Audience: For administrators and managers
> Summary: Choose a small, repeatable operational check before expanding dashboard use.

## Notes on this article

### Note: Check the scope

In resolution. Begin with a scope whose source data you can check in Zendesk.