Choose Your First Realtime Monitoring Workflow

Objective

Choose a small, repeatable operational check before expanding dashboard use.

Environment

• You can access the relevant Realtime pages.
• You know which support team or channel you will monitor first.

Resolution

1. Choose one question, such as whether queues are building or whether active SLA targets are at risk.
2. Open Overview and apply the Brand and Group scope for that team.
3. Use the relevant Volumes, Agents, or SLAs view to inspect the signal, then open an available drill-in for the underlying records.
4. Record who will review the view, when they will check it, and when they will use Workflows to follow up.