# How To Cancel A Request

## Objective

Withdraw your own pending time-off, schedule-change, or overtime request when you no longer want it reviewed.

## Environment

- Your account is linked to an agent profile.
- The request appears under **Open Requests** with a **Pending** status.

## Resolution

1. Open **My Requests** and select **Open Requests**. Find the request by its type, dates, details, and submitted date.
2. Confirm that this is the request you want to withdraw. In its **Actions** column, select **Cancel request**.
3. In the **Cancel Request** confirmation, select **Cancel Request** to withdraw it, or **Keep** to leave it pending.
4. Open **Request History** and confirm the request now shows **Cancelled**. It no longer appears in **Open Requests**.

> Canonical page: https://zenops.cx/help/articles/cancel-a-request/
> Audience: For agents
> Summary: Cancel your own pending request from My Requests and confirm its new status.

## Notes on this article

### Important: Cancellation is limited to pending requests

After step 4 in resolution. An approved or declined request has no cancel action in My Requests. Ask your manager for help with a change after a decision.

## Visual references

- After you select Cancel request, confirm that this is the pending request you want to withdraw. Choose Cancel Request to proceed or Keep to leave it pending.: [My Requests page dimmed behind a Cancel Request confirmation dialog, with Keep and Cancel Request actions.](https://zenops.cx/help/assets/request-cancellation-confirmation.png)