# Analyze Ticket Volume By Brand And Channel

## Objective

See where queued and assigned work is concentrated.

## Environment

- Your account can open **Volumes**.

## Resolution

1. Open **Volumes** and choose the **Brands** or **Channels** tab.
2. Set the available **Brand** and **Group** filters for the question you are investigating.
3. Compare the topline cards with the chart or table for the selected tab.
4. Use status and channel controls where offered to narrow the work, then open a drill-in or breakdown for details.

> Canonical page: https://zenops.cx/help/articles/analyze-ticket-volume-by-brand-and-channel/
> Audience: For managers and team leads
> Summary: See where queued and assigned work is concentrated.

## Notes on this article

### Note: Check the scope

In resolution. The selected tab changes the business perspective; it does not change the underlying Zendesk ticket.

## Visual references

- User Guide example: Volumes Brands tab with global filters, topline cards, and a brand ticket circle chart.: [Volumes Brands tab with global filters, topline cards, and a brand ticket circle chart.](https://zenops.cx/help/assets/realtime-volumes.png)