Objective

See where queued and assigned work is concentrated.

Environment

  • Your account can open Volumes.

Resolution

User Guide example: Volumes Brands tab with global filters, topline cards, and a brand ticket circle chart.
  1. Open Volumes and choose the Brands or Channels tab.
  2. Set the available Brand and Group filters for the question you are investigating.
  3. Compare the topline cards with the chart or table for the selected tab.
  4. Use status and channel controls where offered to narrow the work, then open a drill-in or breakdown for details.
Note: Check the scope

The selected tab changes the business perspective; it does not change the underlying Zendesk ticket.