# Agent Profile Not Found In The Agent Portal

## Symptoms

The page shows **Agent Profile Not Found** and says your account is not linked to an agent profile. You cannot use **My Schedule**, **My Availability**, or **Team Schedule** from that page.

## Environment

This message can appear after you sign in to the ZenOps WFM agent portal and open one of these pages.

## Causes

- Your signed-in account is not linked to an agent profile in ZenOps WFM.

## Resolution

1. Check that you signed in with the account your organization uses for ZenOps WFM.
2. If the message remains, contact your ZenOps WFM administrator and ask them to link your account to your agent profile.
3. Reload the page after the administrator confirms the link.

> Canonical page: https://zenops.cx/help/articles/agent-profile-not-found/
> Audience: For agents and administrators
> Summary: Resolve a missing agent profile link in the agent portal.

## Notes on this article

### Important: Administrator action required

After step 2 in resolution. An administrator must link your account to the correct agent profile before these pages can load.