# How To Add Sites, Teams, And Skills

## Objective

Create the workforce structure used to organize people and planning work.

## Environment

- You have permission to manage People settings.
- You know which locations, teams, and skills your organization wants to use. If these should come from Zendesk, [connect Zendesk](/help/articles/connect-zendesk/) first.

## Resolution

1. Open **People Settings** and select **Sites**. Select **Add Site**, enter the site details, and save it.
2. Select **Teams**. To make a team in ZenOps, select **Add Team**, enter its details, and save it. If your teams correspond to Zendesk groups, select **Import from Zendesk**, review the candidates, and select **Import Selected** instead.
3. Select **Skills**. Select **Add Skill**, enter its details, and save it. To use Zendesk skills, select **Import from Zendesk**, review the candidates, and select **Import Selected**.
4. Review the three lists. Then open **Users** to assign the relevant site, teams, and skills to each person.

If a Zendesk item is missing from an import list, [verify that workforce data is syncing](/help/articles/verify-that-workforce-data-is-syncing/).

> Canonical page: https://zenops.cx/help/articles/add-sites-teams-and-skills/
> Audience: For administrators
> Summary: Create locations, teams, and skills for workforce setup.

## Notes on this article

### Note: Assign the new items

After step 3 in resolution. Creating a team or skill makes it available in WFM. It does not assign it to any person.