Objective

Use your invitation to create access to ZenOps WFM and enter your workspace.

Environment

  • You have an invitation sent to the email address your organization uses for ZenOps.
  • You can use a sign-in method offered on the invitation page. Your organization may allow a password, Google, Microsoft, or a combination of these methods.
  • If you are the first administrator setting up a new workspace, you know the company name to enter.

Resolution

  1. Open the invitation email and follow its link.
    Important: Use the latest invitation

    If you received several invitations, open the most recent link. Ask the inviter for a new one if it is invalid or expired.

  2. If the page says Set up your workspace, confirm the email shown, enter your company name and a password, then select Create workspace and sign in. This is the invitation path for the first company administrator.
  3. On Finish Account Setup, choose the offered method: Continue with Google, Continue with Microsoft, or enter and confirm a password and select Set Password. If the page says Set New Password, follow its instructions.
  4. If ZenOps asks you to sign in after setup, enter the invited email address, select Continue, and choose the method you just set up. ZenOps then opens the area your account can access.
  5. If you can enter ZenOps but cannot see a WFM area you expect, ask your administrator to check your role and permissions.